Welcome to North Cardiff Medical Centre Online
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Given the demands on doctors' and nurses' time, we cannot guarantee you will be seen if you arrive beyond the appointed time.
If you are more than 10 minutes late for an appointment, you will be asked to re-book your appointment. This is to ensure we provide the best service possible and so that all patients get a fair opportunity to discuss their problems.
The new service called “Think Physio” is now live and is for any patients are who are suffering from the following problems:
This service will provide availability of appointments with a physiotherapist within either North Cardiff Medical Centre or within a local partnered practice.
If you have any of the above listed issues then you may be offered an appointment with this service instead of with a GP. This is to help reduce patient waiting times and to provide a more specialist service for the listed ailments.
Young People need help too!
There are many different factors which can impact on the Emotional Wellbeing of young people today. The Teenage years can be some of the most stressful of our lives with exam after exam, finding our own identity, finding where we fit in to society or even who has the most friends on social media to name a few!
These stressful times can really impact on an individuals mental health. We hear in the news about teenagers who have run away from home or hurt themselves in an attemp...t to deal with what is going on in their lives.
It doesn't have to be this way.
The Emotional Wellbeing service provides help and support for young people aged 10-18. They can support multiple issues such as Mental Health, Emotional Wellbeing, Drug and alcohol issues, self harm, Safer sex and healthy relationships.
As a young person you can contact this service yourself or a concerned parent or guardian can also get in touch with this service for help and support (for everyone living in Cardiff and the Vale of Glamorgan).
Click the image at the top of this article or visit the link below for more information on what services are available and how the Emotional Wellbeing Service can support you (the young person) or your child.
Zero Tolerance Policy
There was recently an incident at the surgery involving a violent outburst within the waiting area at Excalibur Drive on 29th January.
We would like to thank the 3 patients who bravely intervened during this incident and supported the reception team during what was quite an intimidating ordeal.
Thankfully these incidents are rare here but we would like to remind our patients and visitors that we operate a zero tolerance policy at North Cardiff Medical Centre.
Abuse, in its many forms, will not be tolerated and will result in necessary actions being taken.
We thank you for your support.
Do you need to see the doctor today?
You can now get FREE NHS ADVICE and FREE TREATMENT for a range of common ailments from our local community pharmacists without having to make an appointment with a GP.
The introduction of this service will increase the NHS appointments available to our patients.
In-Sync Pharmacy (Thornhill Rd) are now offering the Choose Pharmacy service on Mondays, Wednesdays, Fridays & Saturdays.
For more information and for the full list of conditions covered under this scheme, please visit: http://www.choosewellwales.org.uk/sitesplus/documents/994/Minor%20Ailments%20Services_Leaflet_English.pdf
My Health Online
My Health On Line is a new online service brought to you from NHS Wales and offers patients the convenience to book appointments and order repeat prescriptions online.
If you wish to register to use the My Health On Line Prescription Service please click the link below or call to the Surgery to request a My Health Online Account Form. Please bring proof of identity documents with you.
Proof of Identity is necessary to protect patient confidentiality. Identification documents should confirm your full name, residential address and date of birth. Ideally this will include photo ID such as a passport or new style driving licence and an appropriate household bill.
Download our My Health Online registration form here
For further information go to the Patient Information section on this website or visit the MHOL website at www.myhealthonline-inps2.wales.nhs.uk
In the news……GP Practice Receptionists
We were saddened to hear the recent news story about GP practice receptionists. It is a concern for everyone if some patients are at risk because they are put off asking for help because of questions asked by the reception team.
Like many practices, we’ve introduced initial screening questions when a patient calls for an appointment. This is to help match the patient to the right care and support from the right person. Our patients tell us how important it is to see their own GP and we try to ensure continuity as much as we can. Patients also tell us though that at times when their needs are urgent they do not mind which clinician they see.
Patients at the Medical Centre now have access to support from a GP, Advanced Nurse Practitioner, Clinical Pharmacist and Primary Care Nurse for Older People who can help with many general queries.
Modern healthcare is increasingly complicated with a larger population, more complex patients with greater heath needs yet hardly any more doctors – a national problem. Resources are a problem with General Practice receiving only 9% of the NHS budget despite handling 90% of patient contacts but, as documented within the press, there is a national shortfall in doctors (especially GP’s) and nurses.
We’ve taken a bold and measured step in our extended healthcare team. From our practice nurses, healthcare assistants, to our nurse practitioners and our clinical pharmacist, we’ve opened up our practice to a broader range of people all of whom have different skills and areas of expertise. We try, via mechanisms including the Patient Participation Group to reassure our patients that they are in safe hands and celebrate the skills within this broad group of professionals. As a practice we’ve really been able to help patients in a completely different way through employing experts in for example medicines, women’s health and older person’s health. The Future NHS has changed forever, and for the better, with these allied health professionals.
Our patient advisors, or receptionists, are an important part of the team. They work hard not to block patients and the news will be upsetting to our team members who are fully committed to providing great care. We’ve entrusted them to ask questions when a patient calls to be your expert helper and to book you with the best person to see at the best time. The questions also help the clinical team to prioritise those urgent queries that come through on the day.
Even on a quiet day a duty doctor could have 50-60 calls to make ranging from a medication query to a cough or cold to an urgent home visit for a palliative care patient. That doctor has to make a judgement on which call to make first and the basic information that is captured by the patient advisor really does help them make a critical decision.
At any time a patient can refuse to share information. Our team are trained to gently explain why the questions are asked and not to force a patient to disclose something they don’t want to. Our patient advisors are also trained in the importance of data protection and that information that is shared with us is in utmost confidence. We are proud of our team who work hard everyday to help the hundreds of callers each day get booked with the right health care professional.
We are worried about the report and want to reassure patients about why questions are asked. We also want to share that we are proud of all of our team and the work we do to help manage tight resources and still provide excellent care. Many of the team will be worried as well. Please give them a smile and recognise the tough job they do.
If you are under 25 and starting university for the first time,
you need to get the free MenACWY vaccine
from your GP as soon as possible.
It protects you and helps stop the spread to others.
Ideally first year students should arrange to get MenACWY from their GP at least 2 weeks before they go away to study. Any first year students not immunised before they start should get the vaccine by registering with their university health centre or other GP practice.
Change of Details
It is important that we hold the correct information for all of our patients so if you have moved house, changed your telephone number or your smoking status has changed, please update us using the link below.
Updating Contact Details
Yellow Fever Centre
We are a Yellow Fever centre for the immunisation of patients and non-patients who will be travelling to countries where Yellow Fever is a high risk.
Find out more
North Cardiff Medical Centre
The doctors and staff at North Cardiff Medical Centre are proud to offer the highest standard of patient-centred healthcare. We are a progressive primary care organisation focused on providing high-quality services and care for our patients.
The practice is a general partnership comprising of seven GP partners. We work from two sites: Excalibur Drive and 67 Thornhill Road and are recognised as a leading Undergraduate 'Training practice' affiliated to the Wales College of Medicine Cardiff to provide undergraduate education.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
Do You Wear A Hearing Aid?
If the answer is YES, we have an induction loop system at our Excalibur Drive site and a portable system at Thornhill Road. If you wish to utilise the portable facility, please advise when you telephone or attend reception.
Car Parking at Sainsbury's
We have an agreement with Sainsbury's that entitles our patients to park in the car park for the duration of their business with the practice. Should you have any difficulty, please inform reception in the first instance.
(Site updated 13/08/2019)