Configure Appointment Details

Appointments System

We are continuously monitoring our appointment systems with the aim of improving access to all of our clinical team. Our appointment procedure is as follows.

Booking routine/pre-bookable appointments - phone us after 1.30pm 

To book a pre-bookable/non urgent appointment simply call us on 029 2076 4444 after the above time. 

Pre-bookable appointments are available on a Tuesday, Wednesday and Thursday for the following week (i.e. Tuesday for the following Tuesday, Wednesday for the following Wednesday, etc).

Appointments on a Monday & Friday are bookable on the day only. We are aware that continuity of care is important to all and we will assist you with an appropriate alternative clinical team member should your clinician of choice be unavailable.  Patients are reminded that appointments are 10 minutes long and are for one condition only. 


Acute/Non routine appointments - Phone us between 08:00 - 10:30 

These will be available on the day and will be booked with the duty team of Nurse Practitioners and GP's. Patients will be asked the nature of their problem to enable the clinical team to deal with the most urgent cases first. If you require a non-routine appointment after 10:30 your enquiry will assessed over the telephone by the duty team. Alternatively you can call us back the following day between 08:00 - 10:30 for a non-routine appointment.

Patient's under the age of 16 - Acute Appointments

It is the policy of North Cardiff Medical Centre that should a patient under the age of 16 require an appointment on the day they will receive one. This may be during a routine clinic or, should the routine appointments be fully booked, will provided by our on-call/emergency support doctor. 




67 Thornhill Road Surgery - Queuing for Appointments
We have noticed an increase in people queuing for appointments at our Branch Surgery (67 Thornhill Road), awaiting the opening of the doors to try and book an appointment in person.
We are unable to make any bookings for appointments in this manner at the Branch.
Appointments should be made by telephoning the surgery during normal business hours (phone lines open from 8am). This is the most effective way of getting an appointment.
Queuing outside Excalibur Drive Surgery does not guarantee an appointment either as our team will have been taking calls for 30 minutes prior to the doors opening. This means that the likelihood of there being routine appointments at this time will be slim and you will be advised to contact the surgery the following day.


Emergency Treatment

During Surgery Hours please call 029 2076 4444

After taking brief details the receptionist will contact the duty doctor. If appropriate and it’s medically possible for you to attend surgery, you will be given an appointment by the doctor.

Should there be any delay or difficulty in contacting the surgery and the patient is unconscious, suffering heavy blood loss, severe breathlessness or chest pain you should dial 999 and request an ambulance.

Telephone Consultations

Telephone Consultations are available every day and are an effective way of ensuring you have access to clinicians without having to attend surgery. Telephone consultations are appropriate for:

  • minor ailments
  • medication reviews
  • sickness certification

We have a highly qualified team of medical professionals. This includes a number of salaried GP's who are permanent members of the medical team plus experienced and skilled nurses, (including two Nurse Practitioners) who have an enhanced role and can prescribe medication.

Our reception team are trained to ask for details of your medical problem to ensure an appointment is made with the most appropriate clinician.  Please contact reception to arrange an appointment.

Home Visits

House calls are recognized as an important aspect of modern general practice in the UK. Requests for house calls will be assessed by the clinical team and should a visit be considered appropriate then a member of the team (Dr, District Nurse, Midwife or Health Visitor) will visit.

Please phone, using the main surgery number, before 12.00pm on the day you require the house call.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Training Practice

North Cardiff Medical Centre is a training Practice. Registrars are medically qualified and many have a great deal of hospital experience. Their training in the Practice is centred on the role of the General Practitioner.

They are available for consultations in exactly the same way as the other doctors in the practice. On occasions patients may be asked for their permission to video record their consultation. Video recording will only be undertaken with patients' consent and the camera will be switched off on request.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

We request that patients please advise us of a cancellation a minimum of 24 hours prior to the appointment. To cancel your appointment please contact the surgery via telephone.

**UPDATE** - If you just wish to cancel your appointment we have a new option when you call the surgery. You don't have to stay on hold on our phone system, we now have the option to leave a message to cancel your appointment when you call the surgery. Selecting option 3 at the beginning of the call will allow you to leave a message. Please leave your name, date of birth, dateand time of your appointment to cancel. We still require 24 hours notice to cancel an aappointment. 

If you wish to reschedule an appointment you will need to speak to one of our care navigators to do so. 



Late For Your Appointment

Given the demands on doctors' and nurses' time, we cannot guarantee you will be seen if you arrive beyond the appointed time. If you are more than 10 minutes late for an appointment, you will be asked to re-book.


If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.