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When We Are Closed

outofhoursOut of Hours. Please tel: 02920 444 500 (between 6.30pm-8am on weekdays plus all day at weekends, Bank holidays and other public holidays.)

Cardiff & Vale University Health Board is responsible for commissioning the Out Of Hours service, which is for patients who need immediate medical attention and cannot wait until their Practice is next open.

If you require immediate medical attention outside of normal surgery hours, please telephone the usual surgery number. A recorded message will give you the phone number for the Out Of Hours service. A trained health professional will answer your call and take some personal details and basic information about your health problem. If you need to be seen, you will be advised which primary care centre to attend.

On arrival at the centre, you will be assessed by a nurse and referred to an appropriate health professional. A home visit will only be made if considered necessary by a health care professional

NHS Direct

In the case of urgent need when the practice is closed you can call NHS Direct (0845 4647) to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.


Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.


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