North Cardiff Medical Centre Update

Message to patients March 23rd 2021


It is now one year since the Prime Minister imposed a national lockdown due to covid 19. During this time we have carried out 99201 consultations with 21457 of them face to face and have given 2235 patients their first covid vaccinations.


We would like to take this opportunity to thank our patients for their understanding about the changes we have had to make during this time. This has been a steep learning curve for staff and patients alike and has changed the way general practice is delivered. We believe it would therefore be helpful to share with you what these changes are and how we can all work together so that we can continue to deliver safe and effective medical care to all our patients.



Telephone first


All first contacts with the surgery should now be via the telephone rather than in person. Prescriptions and other paperwork can now be collected from the window rather than the desk. This is to reduce footfall into the surgery building to keep all our patients and staff as safe as possible.

Many consultations can be completed entirely over the telephone but if the clinician needs to see the patient in person then they will make arrangements for this to happen in as safe a manner as possible. It is to keep these patients safe, many of whom may be vulnerable, that we ask everyone else to use the telephone or the window.




If your clinician feels a photo will aid making a diagnosis then you will be asked to send one to our photo email address ncmcphotos.w97015@wales.nhs.uk . Please make sure all photos are clear and clearly labelled with your name and date of birth and please do not send photos to this address without having made a telephone appointment. If you are asked to send a photo then please send it as soon as possible. If the photo is necessary for diagnosis and is not received during the session when you have made the appointment then you will not be contacted and you will in effect miss that appointment. You will need to make another appointment in a similar way as if you did not attend an appointment when all consultations were face to face.

PLEASE NOTE - any photos submitted without making a prior appointment will be deleted. This email is ONLY for images requested by our clinical team.  



E consult


This is a new way of contacting the GP but these consultations still need to be fitted into an appointment slot. They are a very useful addition to accessing a GP but should only be used for straightforward requests for prescriptions, sicknotes or information where an email response is expected. They should not be used for more complex problems where you need to speak to a GP - in these cases you should make a telephone appointment.


Like many other surgeries across the UK we have noticed an increase in later presentations of cancer symptoms so we need to encourage these patients to come forward earlier and make it easy for them to do so. There has also been an increase in consultations for minor conditions. Please be aware that every patient contact whether by phone, email or e consult needs to be fitted into an appointment slot with a GP and there are no more of these than previously, so please help us to help you by only asking for a GP opinion only when necessary. Please consider whether Choose Pharmacy, an alternative health professional or over the counter medication would be more appropriate. Information on these services is available via the links below:

"Choose Well" - NHS 111 service (for information regarding Choose Pharmacy)

"Primary Choice" - Cardiff and Vale University Health Board (to help patients take the best route to treat their condition)

Find your local Pharmacy

Find your local Optician

Find your local Sexual Health Clinic


We want the improved access by means of econsult, email and telephones to improve health outcomes for our patients but we cannot do this if this ease of access means our appointments are taken over with minor self limiting illness. Please help us to keep more appointments free for patients who should be presenting to a clinician, particularly those with serious medical conditions or cancer symptoms.


We hope this information about our new way of working is helpful and once again thank you for your understanding over the last year


North Cardiff Medical Centre Partners

Covid-19 vaccination programme - FAQ's

North Cardiff Medical Centre

Covid-19 vaccination programme

Frequently asked questions


Why do I have to wait for my vaccine?

Those people most at risk from the complications of Covid-19 are being offered the vaccine first. When more vaccine becomes available, the vaccines will be offered to other people at risk as soon as possible.


Who is eligible to receive a vaccine?

The priority groups of people who are eligible to receive the vaccine are agreed at a UK level by the Joint Committee on Vaccination and Immunisation (JCVI). The priorities are based on individual’s risk of serious illness and mortality, and also the need to protect the health and social care services. The single greatest risk of illness and mortality from Covid-19 is increasing age, and there is also importance in protecting people who are vulnerable due to underlying health conditions. This is the list of priority groups that the JCVI has agreed:


  1. Residents in a care home for older adults and their carers
  2. All those 80 years of age and over, and frontline health and social care workers
  3. All those 75 years of age and over
  4. All those 70 years of age and over and clinically extremely vulnerable individuals.
  5. All those 65 years of age and over.
  6. All individuals aged 16 to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality.
  7. All those 60 years of age and over
  8. All those 55 years of age and over
  9. All those 50 years of age and over


How is it decided who will receive the vaccines first?


Delivering a mass vaccination programme at such a large scale is an enormous challenge, and requires a great deal of preparation and coordination to ensure it can be done safely. It is simply not possible to vaccinate everyone who is eligible for it at the same time, and therefore we have to sequence the invitations in accordance with the priority groups that are set nationally.


How is the programme being delivered?


Initial supplies of the vaccine are currently limited so we are prioritising according to need, and rolling out the programme in a way that maintains the efficacy of the vaccine. The initial vaccine we are using is being supplied to us in small amounts to begin with, which will scale up in the next few weeks. We will contact you to invite you for the vaccine. Please be patient & wait to

be contacted.

Please do not contact us about your eligibility/vaccine.


Can I pay for a Covid-19 vaccine privately?


No, the Covid-19 vaccination is only available for free through the NHS to eligible groups.


How can I find out more?

For further information about the vaccine and the roll-out of the programme in Wales, including what to expect after your Covid-19 vaccination, please visit the Public Health Wales site where you will find a FAQ section as well as lots of helpful information: https://phw.nhs.wales/topics/immunisation-and-vaccines/covid-19-vaccination-information/



The health and safety of our patients and staff is paramount here at North Cardiff Medical Centre. We therefore kindly request that all patients and visitors to the surgery arrive wearing a suitable form of facial protection.

We are unable to provide this protection at the surgery. Patients will need to source their own. 

Failure to adhere to this request may result in individual/s being denied entry into the building. 

All patients are reminded that we are NOT able to provide walk-in appointments. Patients are triaged via telephone appointment in the first instance.   

We thank you for your continued support during these challenging times. 

Welcome to North Cardiff Medical Centre

The doctors and staff at North Cardiff Medical Centre are proud to offer the highest standard of patient-centred healthcare.  We are a progressive primary care organisation focused on providing high-quality services and care for our patients.

The practice is a general partnership comprising of seven GP partners. We work from two sites: Excalibur Drive and 67 Thornhill Road and are recognised as a leading Undergraduate 'Training practice' affiliated to the Wales College of Medicine Cardiff to provide undergraduate education.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

Opening Times

Please select a site

Do You Wear A Hearing Aid?

If the answer is YES, we have an induction loop system at our Excalibur Drive site and a portable system at Thornhill Road.  If you wish to utilise the portable facility, please advise when you telephone or attend reception.

Car Parking at Sainsbury's

We have an agreement with Sainsbury's that entitles our patients to park in the car park for the duration of their business with the practice.  Should you have any difficulty, please inform reception in the first instance. 

My Health Online

My Health Online


My Health On Line is a new online service brought to you from NHS Wales and offers patients the convenience to book appointments and order repeat prescriptions online. 

If you wish to register to use the My Health On Line Prescription and Appointment Service please print the form below and bring it to the Practice Reception along with proof of identity documents. 

Proof of Identity is necessary to protect patient confidentiality.  Identification documents should confirm your full name, residential address and date of birth.  Ideally this will include photo ID such as a passport or new style driving licence and an appropriate household bill.

For further information visit the MHOL website at www.myhealthonline-inps2.wales.nhs.uk


Request for a My Health Online Account.pdf

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