Covid-19 vaccination programme - FAQ's

North Cardiff Medical Centre

Covid-19 vaccination programme

Frequently asked questions


Why do I have to wait for my vaccine?

Those people most at risk from the complications of Covid-19 are being offered the vaccine first. When more vaccine becomes available, the vaccines will be offered to other people at risk as soon as possible.


Who is eligible to receive a vaccine?

The priority groups of people who are eligible to receive the vaccine are agreed at a UK level by the Joint Committee on Vaccination and Immunisation (JCVI). The priorities are based on individual’s risk of serious illness and mortality, and also the need to protect the health and social care services. The single greatest risk of illness and mortality from Covid-19 is increasing age, and there is also importance in protecting people who are vulnerable due to underlying health conditions. This is the list of priority groups that the JCVI has agreed:


  1. Residents in a care home for older adults and their carers
  2. All those 80 years of age and over, and frontline health and social care workers
  3. All those 75 years of age and over
  4. All those 70 years of age and over and clinically extremely vulnerable individuals.
  5. All those 65 years of age and over.
  6. All individuals aged 16 to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality.
  7. All those 60 years of age and over
  8. All those 55 years of age and over
  9. All those 50 years of age and over


How is it decided who will receive the vaccines first?


Delivering a mass vaccination programme at such a large scale is an enormous challenge, and requires a great deal of preparation and coordination to ensure it can be done safely. It is simply not possible to vaccinate everyone who is eligible for it at the same time, and therefore we have to sequence the invitations in accordance with the priority groups that are set nationally.


How is the programme being delivered?


Initial supplies of the vaccine are currently limited so we are prioritising according to need, and rolling out the programme in a way that maintains the efficacy of the vaccine. The initial vaccine we are using is being supplied to us in small amounts to begin with, which will scale up in the next few weeks. We will contact you to invite you for the vaccine. Please be patient & wait to

be contacted.

Please do not contact us about your eligibility/vaccine.


Can I pay for a Covid-19 vaccine privately?


No, the Covid-19 vaccination is only available for free through the NHS to eligible groups.


How can I find out more?

For further information about the vaccine and the roll-out of the programme in Wales, including what to expect after your Covid-19 vaccination, please visit the Public Health Wales site where you will find a FAQ section as well as lots of helpful information: https://phw.nhs.wales/topics/immunisation-and-vaccines/covid-19-vaccination-information/


E-consult service

Our E-consult service is a quick and easy, online way of getting in touch with a doctor here at the surgery. 

It allows you to submit an online enquiry to our clinical team and includes the ability to upload photos for the doctor to see and review your ailment. 

Click on the blue E-consult button for more information. 


The health and safety of our patients and staff is paramount here at North Cardiff Medical Centre. We therefore kindly request that all patients and visitors to the surgery arrive wearing a suitable form of facial protection.

We are unable to provide this protection at the surgery. Patients will need to source their own. 

Failure to adhere to this request may result in individual/s being denied entry into the building. 

All patients are reminded that we are NOT able to provide walk-in appointments. Patients are triaged via telephone appointment in the first instance.   

We thank you for your continued support during these challenging times. 

Welcome to North Cardiff Medical Centre

The doctors and staff at North Cardiff Medical Centre are proud to offer the highest standard of patient-centred healthcare.  We are a progressive primary care organisation focused on providing high-quality services and care for our patients.

The practice is a general partnership comprising of seven GP partners. We work from two sites: Excalibur Drive and 67 Thornhill Road and are recognised as a leading Undergraduate 'Training practice' affiliated to the Wales College of Medicine Cardiff to provide undergraduate education.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

Opening Times

Please select a site

Do You Wear A Hearing Aid?

If the answer is YES, we have an induction loop system at our Excalibur Drive site and a portable system at Thornhill Road.  If you wish to utilise the portable facility, please advise when you telephone or attend reception.

Car Parking at Sainsbury's

We have an agreement with Sainsbury's that entitles our patients to park in the car park for the duration of their business with the practice.  Should you have any difficulty, please inform reception in the first instance. 

My Health Online

My Health Online


My Health On Line is a new online service brought to you from NHS Wales and offers patients the convenience to book appointments and order repeat prescriptions online. 

If you wish to register to use the My Health On Line Prescription and Appointment Service please print the form below and bring it to the Practice Reception along with proof of identity documents. 

Proof of Identity is necessary to protect patient confidentiality.  Identification documents should confirm your full name, residential address and date of birth.  Ideally this will include photo ID such as a passport or new style driving licence and an appropriate household bill.

For further information visit the MHOL website at www.myhealthonline-inps2.wales.nhs.uk


Request for a My Health Online Account.pdf

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