Under 65's Flu Vaccine walk-in Clinic

We will now be offering a walk-in flu vaccine service for patients under the age of 65 who fall into the "at risk" group (see "flu information" above for eligibility). 

These clinics are NOT pre-bookable, this a walk in service only. Please do not call the surgery to try and book an appointment. 

Please ensure you check your eligibility in the "flu information" section (see blue button at the top of this page) as any patients who do not meet the criteria will not be able to receive the flu vaccine. 


The current dates and times we will be offering this service are as follows (dates and times are subject to change):

  • Friday 3rd December - 4.30pm - 5pm
  • Monday 6th December - 5.30pm - 6pm
  • Tuesday 7th December - 5.30pm - 6pm
  • Wednesday 8th December - 4pm - 4.30pm
  • Thursday 9th December - 5pm - 5.30pm
  • Friday 10th December - 4.20pm - 4.50pm

Sore Throat Treatment

Sore throat?

More than two thirds of sore throats are viral and will not improve with antibiotics.

In an attempt to lower rates of antibiotic resistant organisms we are trying to decrease the number of antibiotic prescriptions for sore throats. 

This means that even if you are offered antibiotics you may not be able to pick them up for 48 hours. 

It is hoped that this will mean antibiotics will be more effective for patients in the future and when you most need them. 

Patient Update - Appointments

Dear patients


As some of you may have realised you can now book face to face appointments again in the surgery. We had to stop patients booking directly face to face during the pandemic although we have continued to see any patient face to face if their condition made it necessary. This was in line with government advice and was to keep all our patients safe.


However with our high uptake of covid vaccination and the opening up of many other services, we have made a decision to offer a limited number of face to face appointments each day. This number is limited by waiting room space as we are trying to keep our patients safe at all times. We will continue to offer telephone consultations, which we are aware have become very popular and, as during the height of the pandemic, if a clinician feels you need to be seen in the surgery then they will continue to make those arrangements in as safe a manner as possible. We will be keeping this under review if the number of cases rises sharply again.


We are also offering online consultations for specific conditions these include sick note requests, pill repeats, medication reviews, and the first part of asthma reviews. The forms for these are available on the practice website and will free up telephone lines for patients  needing urgent appointments.


Contrary to many reports in the media, we at ncmc have actually offered 25% more appointments than before covid but, in common with all GPs across the country, we have seen a massive increase in demand. Please therefore continue to make use of the “choose pharmacy” scheme for more minor ailments and we also have appointments for a mental health liason nurse and a physio which can be booked directly via reception without seeing a GP first.


If attending the surgery, we ask that you continue to wear a facemask, and inform the staff if you have any covid symptoms. We will still see you but will make arrangements for this to be done safely.


Thank you for your continued understanding

Covid-19 Booster Vaccine

We are receiving a lot of enquiries regarding the Covid booster vaccine following on from todays announcement. 

The current update is that the boosters WILL NOT be issued at North Cardiff Medical Centre. 

Patients should be contacted by the Mass Vaccination Centres directly to arrange an appointment.

If it is more than 6 months since your second vaccine and you have not been contacted please call 02921 841234 to enquire about making an appointment. Please note - This is the local authority booking line and is not controlled by North Cardiff Medical Centre. We are unable to provide help and support for this number. 

Please do not call the surgery to enquire when you may receive this call as we do not have this information. 

Flu Clinics

Flu Clinics - Arriving at the Surgery

Please can all patients ensure that they arrive at the time of their appointment to reduce the amount of people waiting in the surgery. Please also use sainsburys car park to reduce congestion in the main surgery car park as we are expecting a lot of patients to arrive for their vaccine during flu clinic time.
BUT please allow plenty of time to park up in sainsburys as there is a lot of traffic in the area due to people finding it necessary to queue up for fuel which is affecting all roads leading to the surgery.

Important Update - Flu Vaccine Clinic 18/09/2021

Unfortunately, due to the HGV driver shortage creating a supply issue,  we have had to cancel all appointments booked for Saturday 18th September for the Flu Vaccine clinic. 

We now have dates for the week commencing 20th September. 

ALL over 65 year old patients will need to contact the surgery to reschedule their appointment. 

Any patients under 65 booked in for 18th September - We now have appointments available for this patient group. please log in to your my health online account or call the surgery to check availability. PLEASE NOTE - patients are advised to check that they are eligible for the vaccine by checking the "at risk" details below. Any appointments booked by patients who are not at risk may have their appointment cancelled without notice. 


We apologise for any inconvenience caused and hope to get clinics back to normal ASAP. 

Phlebotomy appointments (blood test) Update - 16/08/2021


Unfortunately, due to a worldwide supply issue with blood bottles, we have had to temporarily disable our online booking service for phlebotomist appointments. 
Phlebotomist appointments are now URGENT ONLY and can only be arranged by a clinician at the surgery. We are currently unable to offer routine blood appointments. 
If you have a blood form from the hospital we will not be able to take these bloods at the surgery, they will need to be done at the hospital. 
As soon as the global supply issue has been rectified we will hopefully be able to resume normal service. 

Covid-19 - Extended List of Symptoms and actions for patients

What is the extended list of Symptoms?

The Cardiff and Vale Test, Trace and Protect Service is asking residents to consider taking a test if they are experiencing any of the an extended list of symptoms and these are new, persistent and/or unusual symptoms for them.

The Symptoms are:

  • fatigue 
  • Myalgia (muscle ache or pain)
  • a sore throat
  • a headache
  • a runny nose
  • nausea
  • vomiting
  • Diarrhoea

These are in addition to the three most common symptoms of Covid-19:

  • a fever
  • a new continuous cough
  • loss/change of taste and smell. 


We ask that any patients presenting with any of the above symptoms now request a Covid-19 test AS THEIR FIRST ACTION before contacting the surgery for an appointment.

If you do have an appointment at the surgery, you may be advised to carry out a Covid-19 test before a clinician will assess any further concerns you may have.

These procedures are in place to protect our staff and patients. Please do not be offended if you are asked to follow these procedures during these unpredictable times. 


For further information please visit the following links:

Test, Trace, Protect Explained

Test, Trace and Protect NHS Wales Service (Cardiff Council)


Covid-19 - Confirmation of Vaccine Certificates (updated 29/06/2021)

PLEASE NOTE - North Cardiff Medical Centre and the Mass Vaccination Centres are unable to provide any letter or certificate to prove your covid vaccination status. Please do not call the surgery as we are unable to help with this request. 


You can now obtained this information online following the link here

General Practice Data for Planning and Research (GPDPR) Patient Data Collection

An increasing number of Practices in Wales are receiving communications from patients noting their ‘Dissent from secondary use of GP patient identifiable data’ either via a template letter, email or verbally. This is following a notice for NHS Digital in England for daily data collection under General Practice Data for Planning and Research (GPDPR) service.

This data service does not presently apply to General Practice’s in Wales and is specifically for those Practices providing contracted services to English residents within England.

The increasing number of requests are likely to be due the fact that English residents have until 23rd June to notify their English GP practice that they wish to ‘opt-out’ of this data collection due to start on 1st July 2021.

Patients at North Cardiff Medical Centre, and across Wales, are not affected by this service and do not need to submit any documentation to the Surgery. 


"If I die it ill be your fault"

“If I die, it will be your fault” is just one of the abusive comments heard by GP reception staff at the practice, as a new survey launched today shows 75% of staff across the country experience daily abuse from patients.

A new campaign video, launched today by the Institute of General Practice Management (IGPM) aims to help end all abuse towards general practice staff. The video includes real-life examples of patient interactions from practices across the UK, including:

  • GP staff whose tyres were slashed by a patient who had not been able to get an appointment that day;
  • A receptionist with Chinese heritage, who received racist abuse and was spat on in relation to the Covid-19 virus;
  • Daily verbal threats including the common phrase: “If I die, it will be your fault”.

Research launched today shows the majority of practice staff (78%) have faced threatening behaviour, racist or sexist abuse from patients, and 83% reporting having called the police for help.

As demand for services at the practice has increased dramatically over the last year, sadly so has the amount of abuse our practice staff have faced.

We’re taking part in this national campaign to highlight the good work practices like ours are doing, and make a plea to the public to be patient with our staff, instead of attacking them. We’ve worked throughout the pandemic and have done our absolute best to support patients. We’re calling for the abuse to end now.

The survey of 571 GP practice managers showed that 83% have had to remove a patient from the surgery due to multiple incidents towards their team. Other recent research from an NHS Staff Survey showed that 14.9% of respondents had been subjected to physical violence while in work.  Much abuse goes unreported and national annual data on physical assaults against NHS staff are no longer published. The ‘If I die it will be your fault’ campaign aims to raise awareness of the zero-tolerance approach to abuse and encourage all practice staff to feel confident about reporting incidents.

North Cardiff Medical Centre Update

Message to patients May 24th 2021


We would like to take this opportunity to thank our patients for their understanding about the changes we have had to make during this time. This has been a steep learning curve for staff and patients alike and has changed the way general practice is delivered. We believe it would therefore be helpful to share with you what these changes are and how we can all work together so that we can continue to deliver safe and effective medical care to all our patients.


Telephone first


All first contacts with the surgery should now be via the telephone rather than in person. Prescriptions and other paperwork can now be collected from the window rather than the desk. This is to reduce footfall into the surgery building to keep all our patients and staff as safe as possible.

Many consultations can be completed entirely over the telephone but if the clinician needs to see the patient in person then they will make arrangements for this to happen in as safe a manner as possible. It is to keep these patients safe, many of whom may be vulnerable, that we ask everyone else to use the telephone or the window.




If your clinician feels a photo will aid making a diagnosis then you will be asked to send one to our photo email address ncmcphotos.w97015@wales.nhs.uk . Please make sure all photos are clear and clearly labelled with your name and date of birth and please do not send photos to this address without having made a telephone appointment. If you are asked to send a photo then please send it as soon as possible. If the photo is necessary for diagnosis and is not received during the session when you have made the appointment then you will not be contacted and you will in effect miss that appointment. You will need to make another appointment in a similar way as if you did not attend an appointment when all consultations were face to face.

PLEASE NOTE - any photos submitted without making a prior appointment will be deleted. This email is ONLY for images requested by our clinical team.  


Alternative Services    


Like many other surgeries across the UK we have noticed an increase in later presentations of cancer symptoms so we need to encourage these patients to come forward earlier and make it easy for them to do so. There has also been an increase in consultations for minor conditions. Please be aware that every patient contact whether by phone, email or e consult needs to be fitted into an appointment slot with a GP and there are no more of these than previously, so please help us to help you by only asking for a GP opinion only when necessary. Please consider whether Choose Pharmacy, an alternative health professional or over the counter medication would be more appropriate. Information on these services is available via the links below:

"Choose Well" - NHS 111 service (for information regarding Choose Pharmacy)

"Primary Choice" - Cardiff and Vale University Health Board (to help patients take the best route to treat their condition)

Find your local Pharmacy

Find your local Optician

Find your local Sexual Health Clinic


We want the improved access by various means to improve health outcomes for our patients but we cannot do this if this ease of access means our appointments are taken over with minor self limiting illness. Please help us to keep more appointments free for patients who should be presenting to a clinician, particularly those with serious medical conditions or cancer symptoms.


We hope this information about our new way of working is helpful and once again thank you for your understanding over the last year


North Cardiff Medical Centre Partners

Covid-19 vaccination programme - FAQ's

North Cardiff Medical Centre

Covid-19 vaccination programme

Frequently asked questions


Why do I have to wait for my vaccine?

Those people most at risk from the complications of Covid-19 are being offered the vaccine first. When more vaccine becomes available, the vaccines will be offered to other people at risk as soon as possible.


Who is eligible to receive a vaccine?

The priority groups of people who are eligible to receive the vaccine are agreed at a UK level by the Joint Committee on Vaccination and Immunisation (JCVI). The priorities are based on individual’s risk of serious illness and mortality, and also the need to protect the health and social care services. The single greatest risk of illness and mortality from Covid-19 is increasing age, and there is also importance in protecting people who are vulnerable due to underlying health conditions. This is the list of priority groups that the JCVI has agreed:


  1. Residents in a care home for older adults and their carers
  2. All those 80 years of age and over, and frontline health and social care workers
  3. All those 75 years of age and over
  4. All those 70 years of age and over and clinically extremely vulnerable individuals.
  5. All those 65 years of age and over.
  6. All individuals aged 16 to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality.
  7. All those 60 years of age and over
  8. All those 55 years of age and over
  9. All those 50 years of age and over


How is it decided who will receive the vaccines first?


Delivering a mass vaccination programme at such a large scale is an enormous challenge, and requires a great deal of preparation and coordination to ensure it can be done safely. It is simply not possible to vaccinate everyone who is eligible for it at the same time, and therefore we have to sequence the invitations in accordance with the priority groups that are set nationally.


How is the programme being delivered?


Initial supplies of the vaccine are currently limited so we are prioritising according to need, and rolling out the programme in a way that maintains the efficacy of the vaccine. The initial vaccine we are using is being supplied to us in small amounts to begin with, which will scale up in the next few weeks. We will contact you to invite you for the vaccine. Please be patient & wait to

be contacted.

Please do not contact us about your eligibility/vaccine.


Can I pay for a Covid-19 vaccine privately?


No, the Covid-19 vaccination is only available for free through the NHS to eligible groups.


How can I find out more?

For further information about the vaccine and the roll-out of the programme in Wales, including what to expect after your Covid-19 vaccination, please visit the Public Health Wales site where you will find a FAQ section as well as lots of helpful information: https://phw.nhs.wales/topics/immunisation-and-vaccines/covid-19-vaccination-information/



The health and safety of our patients and staff is paramount here at North Cardiff Medical Centre. We therefore kindly request that all patients and visitors to the surgery arrive wearing a suitable form of facial protection.

We are unable to provide this protection at the surgery. Patients will need to source their own. 

Failure to adhere to this request may result in individual/s being denied entry into the building. 

All patients are reminded that we are NOT able to provide walk-in appointments. Patients are triaged via telephone appointment in the first instance.   

We thank you for your continued support during these challenging times. 

Welcome to North Cardiff Medical Centre

The doctors and staff at North Cardiff Medical Centre are proud to offer the highest standard of patient-centred healthcare.  We are a progressive primary care organisation focused on providing high-quality services and care for our patients.

The practice is a general partnership comprising of seven GP partners. We work from two sites: Excalibur Drive and 67 Thornhill Road and are recognised as a leading Undergraduate 'Training practice' affiliated to the Wales College of Medicine Cardiff to provide undergraduate education.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

Opening Times

Please select a site

Do You Wear A Hearing Aid?

If the answer is YES, we have an induction loop system at our Excalibur Drive site and a portable system at Thornhill Road.  If you wish to utilise the portable facility, please advise when you telephone or attend reception.

Car Parking at Sainsbury's

We have an agreement with Sainsbury's that entitles our patients to park in the car park for the duration of their business with the practice.  Should you have any difficulty, please inform reception in the first instance. 

My Health Online

My Health Online


My Health On Line is a new online service brought to you from NHS Wales and offers patients the convenience to book appointments and order repeat prescriptions online. 

If you wish to register to use the My Health On Line Prescription and Appointment Service please print the form below and bring it to the Practice Reception along with proof of identity documents. 

Proof of Identity is necessary to protect patient confidentiality.  Identification documents should confirm your full name, residential address and date of birth.  Ideally this will include photo ID such as a passport or new style driving licence and an appropriate household bill.

For further information visit the MHOL website at www.myhealthonline-inps2.wales.nhs.uk


Request for a My Health Online Account.pdf

Keep up to date with the latest practice news


To receive future editions of the newsletter straight to your inbox sign up below.